Customer Success Engineer

In your role as Customer Success Engineer, you will thrive in a fast-paced, SLA sensitive environment, directly helping customers manage their assets using the Uptycs Security Analytics Platform from end to end. Approaching problems logically and rationally, your primary communication is based on slack/ phone/ tickets/ cases. You're comfortable with occasional calls or remote screen sharing sessions using Google Hangouts or Zoom. The ideal person for this role is skilled in delivering a high level of customer service while being effective at problem solving, decision-making, time management and immediate prioritization of tasks as assigned.

This role requires the ability to:

  • Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty that may include support of Uptycs, building SQL reports and performing data analysis.
  • Balance technical expertise with a high level of customer service.  
  • Efficiently manage customer relationships and thoroughly document support requirements and cases in CRM/Confluence.
  • Collaborate across teams and products when required to resolve customer issues.

Required Skills/Experience include:

  • 5 - 6 years of related customer and technical experience.
  • Strong proficiency with SQL and its variation among popular databases.
  • Experience with Linux Operating System (RHEL, CentOS, Ubuntu, etc.)
  • Experience with some of the modern relational databases.
  • Skilled at optimizing largely complex SQL statements.
  • Proficient understanding of code versioning tools such as NaN
  • Good understanding of Virtualization Technologies/Cloud.
  • Ability to proactively identify, troubleshoot and resolve live issues.
  • Experience in managing database servers, working in cyber/IT security, or experience with Python and nodeJS would all be a plus.
  • AWS/ RHCSA certifications would be welcome.

Please send your resume to jobs@uptycs.com

Apply Now

 

CSIRT Engineer

We are looking to create an elite CSIRT team – not just for handling our own needs, but primarily focused on analysis and investigations of our customers’ environments. As a SaaS based intrusion detection service, we have the unique advantage of having visibility and rich data across multiple organizations. As such, we have the opportunity to warn and protect organizations before a single malicious packet is ever seen by them, based on observations from other organizations.

Given the broad customer base, we also have the opportunity to become a leader in identifying 0-day attacks.

  • Define and implement a full CSIRT process for Uptycs and its customers.
  • Develop advanced detection and investigation tools and techniques. 
  • Based on market demand, explore and develop CSIRT-as-a-service offering.
  • Establish Uptycs as a pioneer in detecting 0-days and new malware.  
  • Build and mentor a CSIRT team.
  • Participate in blogging, conferences and forums to support thought leadership and brand development.

Please send your resume to jobs@uptycs.com

Apply Now


Frontend Engineer

We are looking for strong engineering talent who love to work in a fast paced startup environment and have a passion for building products that are a delight to use.

  • 5+ years experience in developing clean and functional user interfaces. 
  • Deep understanding of one or more UI frameworks like ReactJS, Angular, Ember 
  • Strong Javascript programming skills 
  • Experience in CSS and HTML development 
  • Understanding of REST API design and usage

Please send your resume to jobs@uptycs.com

Apply Now


Backend Engineer

We are looking for strong engineering talent who love to work in a fast paced startup environment and have a passion for building highly scalable products.

  • Minimum 5 years of programming experience in Java 
  • Must be exceptionally skilled in programming in Java 
  • Must have experience building and optimizing ‘big data’ data pipelines 
  • Must have experience in the following big Data technologies: Hadoop, Spark, Storm, Cassandra 
  • Contributor to one or more of Apache Hadoop based projects is a plus

Please send your resume to jobs@uptycs.com

Apply Now